Reset Iphone When Screen Is Frozen: Troubleshooting Steps

So, you’re happily using your iPhone when suddenly, the screen freezes. Frustrating, right? But fear not, because in this discussion, we’re going to explore some troubleshooting steps to help you reset your iPhone when faced with a frozen screen.

From checking for software updates to trying third-party software solutions, we’ve got you covered.

So, if you want to regain control of your beloved device and avoid future screen freezes, keep on reading.

Check for a Software Update

To check for a software update on your frozen iPhone, simply go to the Settings app and tap on ‘General.’ This is an important step in troubleshooting your frozen iPhone because software updates often come with bug fixes and improvements that can resolve freezing issues.

Once you’re in the General settings, scroll down and tap on ‘Software Update.’ Your iPhone will then check for any available updates. If an update is available, you’ll see a prompt to download and install it. It’s recommended to connect your iPhone to a Wi-Fi network to ensure a stable and faster download.

If your iPhone is frozen and you’re unable to access the settings app, you can try forcing a restart by pressing and holding the power button and the volume down button simultaneously until the Apple logo appears. This may help to unfreeze your iPhone and allow you to then check for software updates.

Force Restart Your Iphone

If your iPhone screen is frozen, the first step to try is a force restart. This can help resolve minor software glitches that may be causing the freezing issue. To force restart your iPhone, follow these steps:

  1. Press and quickly release the Volume Up button.
  2. Press and quickly release the Volume Down button.
  3. Press and hold the Side button until the Apple logo appears on the screen.

It’s important to note that the steps for force restarting a device may vary depending on the iPhone model you have. For instance, if you own an iPhone 7 or iPhone 7 Plus, you’d need to press and hold the Volume Down button instead of the Volume Up button. Additionally, if you have an iPhone 6s or earlier model, you’d need to press and hold both the Home button and the Side (or Top) button until the Apple logo appears.

Force restarting your iPhone shouldn’t cause any data loss, as it’s simply a way of restarting the device’s software. After the force restart, your iPhone should hopefully function properly again. However, if the freezing issue persists, you may need to explore other troubleshooting steps or seek assistance from Apple Support.

Charge Your Iphone

To ensure that your iPhone is charged and ready to use, start by plugging in your charger to a power source.

Next, check the charging cable for any signs of damage or fraying, as this can affect the charging process.

If everything looks good, go ahead and restart your device to see if the frozen screen issue is resolved.

Plug in Charger

To charge your iPhone, simply plug in the charger. Find the charging port at the bottom of your device and insert the charger’s connector into it.

Make sure the charger is properly connected to both your iPhone and a power source, such as a wall outlet or a USB port on your computer.

When the charger is plugged in, you should see a lightning bolt symbol on your iPhone’s battery icon, indicating that it’s charging.

It’s important to use a genuine Apple charger or a certified third-party charger to ensure a safe and efficient charging process.

Remember to keep your iPhone connected to the charger until it reaches the desired battery level.

Once fully charged, you can unplug the charger and start using your iPhone again.

Check Charging Cable

Make sure to inspect the charging cable for any visible damage or wear before connecting it to your iPhone. A damaged or worn-out charging cable can cause issues with charging your iPhone or even damage your device.

Start by examining the cable from end to end, looking for any frayed wires, bent connectors, or signs of wear and tear. If you notice any damage, it’s crucial to replace the cable with a new one to ensure a proper connection and safe charging.

Using a faulty or damaged charging cable can lead to slow charging, intermittent charging, or even not charging at all. So, always double-check the condition of your charging cable before plugging it into your iPhone.

Restart Device

You can easily restart your iPhone by charging it.

Sometimes, when your iPhone’s screen is frozen or unresponsive, a simple restart can fix the issue.

Start by connecting your iPhone to a power source using the charging cable and adapter that came with your device. Make sure the power source is working properly.

After connecting your iPhone, wait for a few minutes to see if the charging symbol appears on the screen. If it does, it means your iPhone is charging.

Once your iPhone has enough battery power, press and hold the power button until the Apple logo appears on the screen.

Your iPhone will then restart, and hopefully, the screen will no longer be frozen.

Reset All Settings

To reset all settings on your iPhone, you have the option of performing a factory reset. This will restore your device to its original settings, erasing all data and personalization.

Before proceeding, make sure to back up your iPhone to ensure you can restore your data afterwards.

Factory Reset Option

Using the factory reset option, you can easily restore your iPhone to its original settings. This option, also known as ‘Reset All Settings,’ erases all data and settings on your device, returning it to its factory state.

It’s important to note that this process won’t delete any of your personal files or data, such as photos, videos, or contacts.

To perform a factory reset, go to the Settings app on your iPhone, tap on ‘General,’ and then select ‘Reset.’ From there, choose ‘Reset All Settings.’ You may be prompted to enter your passcode or Apple ID password to confirm the action.

Once the reset is complete, your iPhone will restart, and you can set it up as a new device or restore from a backup.

Backup and Restore

When utilizing the factory reset option mentioned earlier, it’s important to understand the process of backing up and restoring your iPhone’s settings.

Before you proceed with the reset, it’s crucial to create a backup of your iPhone data. This will ensure that you don’t lose any important information during the reset process.

To back up your iPhone, you can use iCloud or iTunes. iCloud allows you to back up your data wirelessly, while iTunes requires you to connect your iPhone to a computer.

Once you have created a backup, you can proceed with the factory reset by going to Settings > General > Reset > Reset All Settings. This will restore your iPhone to its default settings without deleting your data.

Perform a Hard Reset

If your iPhone screen is frozen, you can fix it by performing a hard reset. A hard reset is a simple and effective solution for resolving software issues that may be causing your screen to freeze.

To perform a hard reset on your iPhone, follow these steps:

  1. Press and hold the power button and the volume down button simultaneously.
  2. Keep holding both buttons until you see the Apple logo appear on the screen.
  3. Release the buttons and wait for your iPhone to restart.

Performing a hard reset can help resolve temporary glitches and unresponsive screens. It’s important to note that a hard reset won’t erase any of your data or settings. It simply restarts your device, allowing it to start fresh.

After the hard reset, check if your screen is still frozen. If the issue persists, you may need to try other troubleshooting steps or contact Apple Support for further assistance.

Use Itunes to Restore Your Iphone

To resolve more complex issues with your frozen iPhone screen, you can use iTunes to restore your device. Restoring your iPhone will erase all data and settings, so it’s important to have a recent backup before proceeding.

Here’s how you can use iTunes to restore your iPhone:

  1. Connect your iPhone to your computer using the USB cable and open iTunes.
  2. Select your iPhone when it appears in iTunes.
  3. In the Summary tab, click on the ‘Restore iPhone’ button.
  4. A pop-up window will appear, asking if you want to back up your iPhone before restoring. Choose the option that suits you best.
  5. iTunes will then download the latest iOS software for your iPhone.
  6. Once the download is complete, iTunes will begin the restore process. Your iPhone will restart and you’ll see the Apple logo on the screen.
  7. After the restore is finished, you’ll be prompted to set up your iPhone. You can choose to restore from a previous backup or set up your iPhone as new.

Using iTunes to restore your iPhone can help fix more serious software issues that may be causing your screen to freeze. Just remember to back up your data beforehand to avoid losing any important information.

Put Your Iphone Into Recovery Mode

To put your iPhone into recovery mode, follow these steps.

  1. Connect your iPhone to your computer using a USB cable.
  2. Open iTunes on your computer.
  3. Force restart your iPhone by pressing and holding both the Sleep/Wake button and the Volume Down button simultaneously.
  4. Keep holding them until you see the Apple logo on your iPhone’s screen.
  5. Once the logo appears, release the buttons.
  6. You’ll see a prompt on your computer screen that says, ‘iTunes has detected an iPhone in recovery mode. You must restore this iPhone before it can be used with iTunes.’

Now, you can choose to either restore or update your iPhone.

  • If you want to restore it to its factory settings, click on the ‘Restore’ option. This will erase all your data and settings, so make sure you have a backup.
  • If you just want to update your iPhone, click on the ‘Update’ option. iTunes will then download and install the latest iOS version on your device.

Wait for the process to complete, and your iPhone will be out of recovery mode.

Contact Apple Support

To contact Apple Support for a frozen screen issue on your iPhone, there are a few support options available.

You can start by visiting the Apple Support website and exploring the various troubleshooting articles and guides.

If you need more personalized assistance, you can reach out to Apple Support via phone, chat, or scheduling an appointment at an Apple Store.

Support Options for Frozen Screen

If you’re experiencing a frozen screen on your iPhone, Apple Support is available to assist you with resolving the issue. When your screen freezes, it can be frustrating and prevent you from using your device.

Thankfully, Apple provides a range of support options to help you get your iPhone back up and running smoothly. One option is to contact Apple Support directly. You can reach out to them through various channels, such as phone, chat, or email, depending on your preference.

Steps to Contact Apple

If you’re experiencing a frozen screen on your iPhone and need assistance, reaching out to Apple Support is the best course of action.

Apple Support provides various channels for you to contact them and get the help you need.

The first option is to visit the Apple Support website and navigate to the iPhone section. Here, you can browse through the support articles and troubleshooting guides to find a solution to your frozen screen issue.

If you can’t find a resolution there, you can initiate a chat session with an Apple Support representative.

Another option is to schedule a call with Apple Support, where you can discuss the problem directly with a specialist.

Additionally, you can always visit an Apple Store near you and seek in-person assistance.

Try a Third-Party Software Solution

Consider using a reliable third-party software solution as an alternative to reset your frozen iPhone. When your iPhone screen is frozen and the traditional methods of resetting it don’t work, third-party software can come to your rescue.

There are various software solutions available that can help you fix the problem without losing any data. These programs are designed to handle situations like frozen screens and offer a simple and effective way to reset your iPhone.

To begin, you need to find a trustworthy third-party software solution. Look for reputable software providers with positive reviews and a track record of success in fixing iPhone issues. Once you’ve found a reliable option, download and install the software on your computer. Connect your frozen iPhone to the computer using a USB cable.

Launch the software and follow the instructions provided. Most software solutions offer a user-friendly interface that guides you through the process step by step. Typically, you’ll be prompted to select the frozen iPhone from a list of connected devices and choose the option to reset it. The software will then initiate the reset process, which may take a few minutes.

After the reset is complete, your iPhone should restart and function normally. It’s important to note that using third-party software to reset your iPhone is generally safe, but there’s a slight risk involved. Make sure to follow the instructions carefully and choose a reputable software solution to minimize any potential risks.

Prevent Future Screen Freezes

To prevent future screen freezes on your iPhone, take proactive steps to ensure optimal performance.

First, make sure that your iPhone is running the latest version of iOS. Apple regularly releases updates that include bug fixes and performance improvements. To check for updates, go to Settings, then General, and tap on Software Update. If an update is available, download and install it.

Next, keep your iPhone’s storage space in check. A full storage can lead to slowdowns and freezes. Delete unnecessary apps, photos, and videos, and offload files to cloud storage services like iCloud or Google Drive. Regularly clearing out junk files and temporary data can also help maintain smooth performance.

Regularly restarting your iPhone can also help prevent screen freezes. Restarting clears out any temporary files and processes that may be causing issues. Simply hold down the power button until the ‘Slide to Power Off’ option appears, then slide to power off. Wait a few seconds and then turn your iPhone back on by pressing and holding the power button again.

Lastly, be mindful of the apps you download and use on your iPhone. Some poorly optimized or outdated apps can cause freezes and crashes. Before downloading an app, check its reviews and ratings on the App Store, and consider uninstalling any apps that consistently cause issues.


In conclusion, when faced with a frozen screen on your iPhone, there are several troubleshooting steps you can take.

These include:

  • Checking for software updates
  • Force restarting your iPhone
  • Charging it
  • Resetting all settings
  • Performing a hard reset
  • Putting it into recovery mode
  • Contacting Apple support
  • Trying a third-party software solution
  • Taking preventive measures for future screen freezes.

By following these steps, you can hopefully resolve the issue and get your iPhone back to normal functionality.